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Consumer Insurance SVCS MGR(Tennessee)
Source:http://www.tn.gov/ 2011-08-10 11:54:12

Job Title: CONSUMER INSURANCE SVCS MGR 
Closing Date/Time: Wed. 08/10/11 7:59 PM Central Time 
Salary: $2,997.00 - $4,798.00 Monthly
$35,964.00 - $57,576.00 Annually
 
Job Type: Full-Time
Location: Davidson County, Tennessee 
   
Summary/Distinguishing Features  Benefits  Supplemental Questions
 
LOCATION OF (1) POSITION TO BE FILLED:  DEPARTMENT OF COMMERCE AND INSURANCE, DAVIDSON COUNTY


SUMMARY: Under general supervision, is responsible for insurance investigative work of considerable difficulty and supervisory work of average difficulty; and performs related work as required.

DISTINGUISHING FEATURES: An incumbent in this class has statewide responsibility for managing a unit of the Consumer Insurance Services Division in the Department of Commerce and Insurance, such as Fraud, Market Conduct, or Employee Insurance Benefit Control. An incumbent may also be responsible for supervising the Nashville office of the Policyholder Services Unit. Work involves supervising and conducting difficult aspects of interviewing company representatives. Work involves assigning and supervising field interviewing of complainants, policyholders, agents, brokers, and the general public to gather information, resolve complaints and disputes, and terminate illegal or unethical practices. This class differs from that of Insurance Investigator 2 in that an incumbent of the latter is responsible for the operation of a district office. This class differs from that of Insurance Investigation Director in that the incumbent of the latter directs the statewide program and supervises incumbents of this class.
 
 Examples of Duties and Responsibilities: 
1. May manage a statewide unit charged with the investigation of complaints, enforcement of laws, and resolution of problems of policyholders, the public, and insurance industry representatives.

2. May supervise the Nashville office of the Policyholders Services Unit.

3. Assigns, trains, supervises, and evaluates subordinate staff and their work; makes recommendations on personnel actions such as employment, promotion, demotion, transfer, and retention.

4. Assists in the establishment and execution of methods used by investigators in the performance of their duties.

5. Conducts interviews, investigations, and preliminary hearings to resolve difficult and sensitive disputes involving company representatives, complainants, policyholders, agents, brokers, and the general public.

6. Prepares case reports; reviews case reports submitted by other investigators on suspected violations and makes recommendations for resolutions.

7. May deliver presentations at industry association meetings and seminars.
 
 Minimum Qualifications: 
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time professional insurance claims processing (i.e. examiner, adjudicator, adjuster) or underwriter work.

OR

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time professional insurance sales management or insurance investigative work, of which two years must have been professional insurance investigative work similar in nature to that performed by Consumer Insurance Inv with the State of Tennessee.

OR

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to three years of full-time professional insurance investigative work similar in nature to that performed by Consumer Insurance Investigators with the State of Tennessee.

Substitution of Experience for Education: Qualifying full-time professional experience in insurance sales management, claims processing, underwriting, or investigative work may be substituted for the required education on a year-for-year basis, to a maximum of four years.
 
 Necessary Special Qualifications/Examination Method: 
NECESSARY SPECIAL QUALIFICATIONS: None.

EXAMINATION METHOD: Education and experience rating, 100%.
 

Editor:Li lin
Shanxi People's Government Foreign Affairs Office (2011) All rights reserved
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